Q1
How do I place an order?
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Pick a product, choose the denomination, enter the receiving account (for manually processed products), then sign in and pay. Automated-delivery products are issued instantly after payment — no waiting for staff.
Q2
How long does delivery take?
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Automated-delivery products are issued instantly, usually within 1–5 minutes. Manually processed products are handled by staff, typically in 10–30 minutes (longer at peak times). If it takes more than 30 minutes, contact support with your order number.
Q3
Where can I find my purchases and orders?
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Open "My Orders" in the navigation bar to see every order under your login email. You can also use the Order Search page with your order number + email (or query password). Delivered items are listed on the order detail page with one-tap copy.
Q4
What payment methods are supported?
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Alipay, WeChat Pay, and credit cards (Visa/JCB/Diners). Available methods are shown automatically based on your network. Credit card is recommended for overseas users.
Q5
Can I get a refund?
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Automated-delivery products are non-refundable once the content is displayed — please double-check before buying. Failed manual orders are refunded automatically in full. If a paid order stays undelivered for a long time, contact support. See the Terms of Service for details.
Q6
The product I want isn't listed. What can I do?
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Tell support the product name and denomination — we'll evaluate and restock as soon as possible. Popular products are usually added within 48 hours.
Q7
How do I contact support?
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Tap the support widget at the bottom right: the smart assistant answers common questions 24/7; tap "Human Agent" to contact support — replies arrive by in-site message.
Q8
Why do I need to bind a phone number?
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It's used for order notifications and identity verification for after-sales matters such as refunds or failed top-ups. Your number is only used for order security on this site — see the Privacy Policy.
Q9
What's the difference between instant delivery and manual processing?
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Instant-delivery products: the system issues your card key/account to the order page immediately after payment, no humans involved. Manually processed products: our staff tops up the account you provided, usually within 10–30 minutes. The delivery method is shown on each product page.
Q10
How long before an unpaid order expires?
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Standard orders auto-close after 30 minutes (stock and coupons are released); offline bank transfer orders have a 48-hour window. Just place a new order after expiry — pricing follows the new order page.
Q11
Do you need my game account password?
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Most products only need your game UID / top-up account (numeric ID) — no password. A few concierge products require login and clearly say so on the product page; direct top-up versions without login are usually available.
Q12
What is a query password?
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An optional password you set at checkout. Viewing the order afterwards then requires order number + email + query password together, preventing others from peeking at your card keys with a guessed order number.
Q13
What currency are prices in? Any extra fees?
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Prices are listed in CNY. Overseas payment methods (credit card / PayPal, etc.) convert at the provider's real-time rate — the amount shown at checkout is the final amount. No hidden fees from us.
Q14
How do coupons work?
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Coupons are issued via site events and email, and listed under "My Coupons". Enter the code at checkout to apply; coupons stack with membership and wholesale discounts — the checkout price is final.
Q15
Is there a bulk discount?
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Some products have wholesale tiers: reaching the required quantity in one order automatically switches to wholesale unit pricing. No need to contact support; the discount shows directly at checkout.
Q16
How do membership tiers work?
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Tiers upgrade automatically with lifetime paid amount (refunds deducted): ¥500+ Gold = 2% off, ¥3000+ Black = 4% off, applied automatically at checkout. See the Membership page.
Q17
Can I sign in with Google?
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Yes. Both email registration and Google one-tap sign-in are supported. One email binds to one method; passwords can be reset via your registered email.
Q18
What if I forget my password?
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Tap "Forgot password" on the login page and reset via a code sent to your registered email. Phone-registered users can also sign in with an SMS code.
Q19
Payment failed or stuck on the payment page?
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Check that your card allows online/international payments, then try another payment method. If it still fails, don't submit duplicate orders — contact support with your order number. Unpaid orders are never charged.
Q20
I entered the wrong top-up account. What now?
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Manual products: place a new order before paying (unpaid ones expire automatically); if already paid, contact support immediately to intercept. Instant-delivery products: card keys cannot be recalled once issued — please double-check before confirming.
Q21
Do you deliver at night?
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Yes. Instant delivery runs 24/7. Manual orders are processed in queue around the clock; peak or late-night orders may be delayed to the next morning. Chase via support if unprocessed after 30 minutes.
Q22
Is the site safe? Do you store my card details?
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Payments are handled by licensed payment providers — we never see or store your card number, expiry or CVV. Account data is stored encrypted and all traffic runs over HTTPS.
Q23
Is there a mobile app?
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Yes. The Android app supports browsing, ordering, order management and support tickets — get the installer from the site's download page. iOS users can use the mobile web version with identical features.
Q24
How do after-sales and complaints work?
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Open a ticket from the order page or the chat widget first — support follows up there. Refunds follow the Refund Policy (failed manual orders are refunded in full automatically), and every outcome is recorded in the ticket.
